Shipping & Delivery
We work hard with our suppliers to offer the best pricing and FREE INTERNATIONAL SHIPPING on all orders. We currently deliver to over 200 countries worldwide. In fact, we've yet to receive an order that we couldn't ship for free.
How do you ship packages?
In order to provide free worldwide shipping, we've partnered with a number of overseas fulfillment centers to process and ship orders. Packages from our overseas warehouses are shipped via ePacket or EMS - depending on weight and size. Upon arrival to your country, the package will be forwarded to a local post office for delivery to your home.
* Products shipped to our US customers are delivered by USPS.
How long does shipping take?
To most major countries, it typically takes between 12 and 21 days for an order to reach its destination. Some remote areas may take a bit longer.
Tracking numbers are provided as soon as your order is dispatched from the warehouse, allowing you to easily track the progress of your item(s) in real-time.
Estimated shipping times are as follows. We also provide estimated delivery dates on every product page on our website (right below the product price).
| Location | Estimated Shipping Time* |
|---|---|
| The United States | 7-16 Business days |
| Canada | 7-20 Business days |
| United Kingdom | 7-20 Business days |
| Rest of Europe | 10-30 Business days |
| Australia, New Zealand | 10-25 Business days |
| Mexico, Central America, South America | 15-25 Business days |
* Estimated shipping times DO NOT include processing. Our goal is to process all orders within 72 hours (barring holidays and Sunday's).
Can you ship my order any faster?
Unfortunately, expedited shipping from our overseas warehouses is extremely expensive. In most cases, the cost of expediting an order will cost more than the items themselves. This is why we don't offer expedited shipping on our website.
Do you provide tracking information?
Yes, once your order ships out you'll automatically receive an email with all of the appropriate tracking information. If you haven’t received tracking information within 5 days, please contact us so we can check the status of your order.
My tracking says “no information available at the moment”
This is normal. It typically takes between 2-5 business days for tracking updates to propagate through most shipping carriers systems.
If your order was dispatched more than five business days ago and there is still no information about your order, please contact us so we can look into it further.
Will my items be sent in one package?
It's always our goal to ship your items together; however, we keep our costs low by partnering with multiple manufacturers to provide the best possible pricing. In some cases your items will be shipped together, other times they'll be shipped in separate packages.
In some orders, we may ask the warehouse to split the packaging to eliminate the risk of custom or import charges. Depending on the location, this often means that larger orders will be broken up in to separate packages.
Not only does this help to avoid unexpected import charges, but it also means that your packages will show up more quickly.
What about customs?
Depending on your location, import or customs charges may be applicable when your order arrives. Although very rare, we ask our suppliers to list the value of your order at a minimal amount to reduce the risk of extra import charges.
We ARE NOT responsible for customs fees once your items ship out. Although we've yet to hear about a customer being charged import fees, it's your responsibility to determine if there will be any applicable customs charges when the order arrives in your country.
If you have any more questions about our shipping or fulfillment process, please don't hesitate to contact us.